Terms of Service

These terms and conditions (“Terms”) outline the agreement between you and Wosiwosi Foods, an online store specializing in African dry and frozen food products. By accessing or using our online store, you agree to adhere to these Terms. Please read them carefully.

1. Acceptance of Terms By using our online store, you acknowledge that you have read, understood, and accepted these Terms. If you do not agree with any part of these Terms, please do not use our online store.

2. Products, Pricing and weight

   • Product Descriptions: We make every effort to provide accurate product descriptions, images, and pricing. However, we cannot guarantee that all information on our website is free from errors.

   • Pricing: Product prices are subject to change without prior notice. All prices displayed are in local currency (GBP). Applicable taxes, shipping, and handling charges will be added to the total order amount.

   • Weight: At checkout, the Total Weight of your order is calculated based on the gross weight of each product, which includes both the product content and its packaging.

   • For some products, especially lightweight but bulky items, we may use volumetric weight instead of actual mass to determine shipping costs. This is calculated based on the product’s dimensions using industry-standard formulas.

   • Shipping costs are determined by the Total Weight of your order, which may be based on either gross weight or volumetric weight, depending on the product.

   • The final shipping fee is automatically calculated at checkout, ensuring accurate pricing based on logistics requirements.

3. Orders and Payment

   • Order Acceptance: Placing an order on our online store constitutes an offer to purchase our products. We reserve the right to accept or reject any order at our discretion.

   • Payment: We accept various payment methods, including credit cards and other online payment options. By providing payment information, you confirm that you are authorized to use the selected payment method.

4. Shipping, Delivery, and Collection

   • Shipping Areas: We provide shipping to all UK postcodes.

   • Delivery Times: We aim to deliver orders within 1-4 working days, but delivery times may vary based on the shipping location and other factors beyond our control. Please refer to our Shipping Policy for specific details about delivery areas and rates.

   • Collect in Store: Customers can choose to collect their orders from our physical store location. Orders for collection must be arranged in advance, and customers are required to call the store before arriving to ensure their order is ready for pickup.

5. Returns, Refunds, and Cancellations

   • Refund Policy: Refunds will be processed within 3-7 working days from the date of request approval.

   • Cancellation Policy: Customers may cancel their orders before the order is dispatched. To cancel an order, please contact our customer service team as soon as possible. Once the order is shipped, cancellation will not be possible, and the regular returns process will apply.

   • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery to arrange a replacement or refund.

6. Privacy and Data Security

   • Privacy Policy: Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

7. Intellectual Property

   • Copyright: All content on our online store, including text, graphics, logos, and images, is the property of Wosiwosi Foods and protected by copyright law. Reproduction or distribution of our content without explicit written permission is not allowed.

8. Limitation of Liability

   • Disclaimer of Liability: Wosiwosi Foods is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our online store or the purchase of our products.

9. Changes to Terms and Store

   • Changes to Terms: We reserve the right to modify or update these Terms at any time. Any changes will become effective immediately upon being posted on our online store.

   • Store Updates: Wosiwosi Foods reserves the right to modify, suspend, or discontinue any part of the store, including product availability, at any time without prior notice.

10. Governing Law

    • Governing Law: These Terms and any disputes arising from your use of our online store shall be governed by and construed in accordance with the laws of the United Kingdom.

11. Contact Information If you have questions or concerns about these Terms or any other aspect of our online store, please get in touch with us at:

    • Email: info@wosiwosi.co.uk

    • Phone:01268 5331